Camino Accountability LLC
Terms of Service
These Terms of Service (“Terms”) form a binding legal agreement between you (“you” or “user”) and Camino Accountability LLC, a Delaware limited liability company (“Company,” “we,” “us,” or “our”), governing your access to and use of the Camino website, mobile applications, and related services, including day-by-day recovery programming, licensed third-party content, on-device artificial intelligence tools, and optional peer accountability and mentorship features (collectively, the “Services”).
BY CREATING AN ACCOUNT, CLICKING “I AGREE,” OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND BY OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE. THESE TERMS INCLUDE A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER IN SECTION 19, WHICH AFFECT YOUR LEGAL RIGHTS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICE.
1. Eligibility
- You must be at least 18 years old to create an account or use the Service. The Service is not directed to, and is not intended for use by, anyone under 18.
- By using the Service, you represent and warrant that you are at least 18 years old, have the legal capacity to enter into these Terms, and are not barred from using the Service under the laws of your jurisdiction of residence or any other applicable law.
- Company may, in its sole discretion, request proof of age or identity, and may refuse, suspend, or terminate access to the Service to any person or entity for any reason or no reason.
2. Nature of the Service; Not Medical or Professional Advice
- The Service provides educational, motivational, organizational, and community-based tools intended to support individuals seeking to reduce or eliminate compulsive pornography use and manage technology use. The Service, its day-by-day programming, and any licensed third-party content are provided for general informational and self-help purposes only.
- The Service is NOT a medical device, and does not provide medical, psychological, psychiatric, therapeutic, diagnostic, or other professional healthcare advice, and is not a substitute for treatment by a licensed physician, therapist, counselor, or other qualified professional. Nothing in the Service creates a provider-patient, therapist-client, or other professional relationship between you and the Company.
- The Company makes no representation or guarantee regarding any particular outcome, result, or level of improvement from use of the Service, including with respect to abstinence, relapse, or any other recovery milestone.
- If you are experiencing a medical or mental health emergency, or are having thoughts of harming yourself or others, do not rely on the Service. Contact emergency services (e.g., 911 in the United States), or a crisis line such as the 988 Suicide & Crisis Lifeline (call or text 988 in the United States), immediately. The Service is not designed or intended for use in crisis or emergency situations and Company disclaims any responsibility for its use as such.
- You are encouraged to consult a licensed healthcare or mental health professional regarding your specific circumstances before relying on the Service.
3. Accounts and Registration
- You agree to provide accurate, current, and complete information during registration and to keep such information up to date.
- You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not authorized by you.
- You agree to notify Company promptly of any unauthorized use of your account. Company is not liable for any loss or damage arising from your failure to safeguard your account credentials.
- Company reserves the right to suspend, disable, or terminate any account it reasonably believes has provided false, inaccurate, or misleading information, or that otherwise violates these Terms.
4. The Program; Licensed Third-Party Content
- The Service delivers structured, day-by-day program content, portions of which are licensed by Company from third-party content providers (“Third-Party Content”).
- Subject to your compliance with these Terms and, where applicable, payment of applicable fees, Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the program content, including Third-Party Content, solely for your personal, non-commercial use through the Service.
- All program content, including Third-Party Content, remains the property of Company and/or its licensors. No ownership interest is transferred to you under these Terms, and all rights not expressly granted are reserved.
- Company may add, modify, discontinue, or remove any content, program element, or Third-Party Content provider at any time, with or without notice, and without liability to you.
- Except as expressly permitted by the Service’s functionality, you may not copy, download, reproduce, distribute, publicly display or perform, modify, create derivative works from, sell, sublicense, or reverse engineer any program content or Third-Party Content.
5. Accountability Partner, Mentor, and Peer Matching Features
5.1 Matching Is Performed by Company
- The Service may offer optional features that connect you with another user in a peer-support role, which may be described as an “accountability partner,” “mentor,” “mentee,” “sponsor-style,” or similar relationship (each, a “Partner Match”).
- Company selects and facilitates all Partner Matches using its own criteria and proprietary methodology. Company has no obligation to provide you with a Partner Match, to guarantee any particular level of compatibility, or to guarantee any outcome from a Partner Match.
- When a Partner Match is made, Company will share only the limited information it determines is appropriate to facilitate the connection (such as a display name and program-relevant, non-identifying information). Company is under no obligation to disclose full legal identity, contact information, or any other information beyond what it elects to share.
5.2 Conduct Between Matched Users
- You agree that, in any interaction with a Partner Match or other user of the Service, you will not engage in harassment, stalking, targeting, threats, intimidation, hate speech, unwanted romantic or sexual advances, solicitation, requests for money or gifts, sharing another person’s personal information without consent, or any other malicious, abusive, or exploitative conduct.
- Violation of this Section is grounds for immediate suspension or termination of your account and any Partner Match, and, where Company deems appropriate, may be reported to law enforcement or other authorities.
5.3 Blocking; No Guarantee of Safety
- You may block a Partner Match or other user at any time through the Service’s blocking functionality.
- Company reserves the right, in its sole discretion and without prior notice or liability to you, to block, reassign, suspend, or terminate any Partner Match or user account for any reason or no reason.
- Company does not conduct comprehensive background checks on users and does not guarantee the identity, intentions, or trustworthiness of any Partner Match or other user. You interact with other users, including any Partner Match, entirely at your own risk. To the fullest extent permitted by law, Company disclaims all liability for the conduct, statements, or omissions of any user, whether online or offline.
6. Data Sharing Among Users; Cohorts
- Company limits the information shared between users to what it determines is reasonably necessary to support the Service’s peer features. This may include a display name, self-selected profile information, program progress indicators you elect to share, and cohort membership.
- A “Cohort” means a group of users organized by Company (for example, by program stage or start date) who may see limited, aggregated, or configured information about other Cohort members’ participation, as enabled by Company from time to time.
- Any additional information you choose to disclose directly to another user (including through private messaging or group boards) is shared entirely at your own discretion and risk. Company does not control, and is not responsible for, what another user chooses to share with you or what you choose to share with another user.
- Separately, you acknowledge and agree that Company collects and processes data generated through your use of the Service (including onboarding responses, usage and engagement data, on-device AI outputs, and feedback) as described in the Privacy Policy, including for purposes of operating, securing, moderating, and improving the Service, facilitating matching, and conducting aggregated or de-identified analysis and research.
7. Artificial Intelligence Features
7.1 Description of Features
- The Services may include artificial intelligence and machine learning features that run locally on your device (“On-Device AI”), which may include: (a) generating transcripts of voice recordings, journal entries, or other spoken or written input you provide; (b) recording a voice sample or “voice demo” at your election, and using it to improve the accuracy of, and make corrections to, transcription performed for your account; and (c) building a personalized recognition or interaction model based on your use of the Service.
7.2 On-Device Processing
- Any personalized model created through the On-Device AI features is generated and stored locally on your device. Except as described in the Privacy Policy (including aggregated, de-identified, or otherwise anonymized data, or data you affirmatively submit, such as feedback or reported content), Company does not by default transmit the underlying personalized model or raw voice/transcript data from your device to Company’s servers.
- Voice recording and related transcription features are optional. If you decline to provide a voice sample or other input, certain functionality of the Service may be limited or unavailable.
7.3 On-Device Moderation of Encrypted Messaging
- Private messaging and group board communications on the Service are end-to-end encrypted between users, as described in Section 9.
- To support user safety and enforcement of these Terms, the Service’s On-Device AI may analyze message content locally on your device, as part of the send/receive process, in order to detect potential violations of these Terms (including, for example, harassment, solicitation, or indicators of self-harm risk) and to take corrective action, which may include warning you, filtering or blocking a message, restricting messaging functionality, or flagging an account for review.
- On-device detection may generate a notice, flag, or limited metadata that is shared with Company for safety, moderation, and enforcement purposes, without necessarily transmitting the full plaintext content of your messages off of your device, except where you report content to Company, where Company reasonably believes disclosure is necessary to protect the safety of any person, or where required by legal process.
7.4 AI Limitations
- On-Device AI features, including transcription, corrective messaging actions, and any other automated outputs, are provided “as is” and may be inaccurate, incomplete, or fail to detect a violation or safety risk. On-Device AI is not a substitute for human judgment, professional crisis intervention, or emergency services, and the Company does not guarantee that it will prevent harmful, abusive, or unlawful conduct by any user.
8. Matching Algorithm; Server-Side Data Use
- The algorithm used to generate Partner Matches and Cohort assignments (the “Matching Algorithm”) operates on Company’s servers.
- Processing of your raw onboarding responses, self-reported information, and related usage data on Company’s servers is performed primarily for the purpose of computing matches and Cohort assignments through the Matching Algorithm. Except as otherwise described in the Privacy Policy or separately consented to by you, this is the only use the Company makes of such raw data on its servers. The Company may otherwise use aggregated or de-identified data derived from such information as described in the Privacy Policy.
9. Private Messaging and Group Boards
- Private messages and group board communications sent through the Service are end-to-end encrypted. Except as described in Section 7.3 or where content is reported to the Company, the Company cannot and does not read the plaintext content of your private communications in transit.
- When you participate in private messaging or a group board, other participants will see the name or display identifier you have configured (or that the Company has assigned) for that context. Beyond that name, the Company does not control, monitor in real time (except through On-Device AI as described in Section 7.3), or take responsibility for the content that any user chooses to share.
- You are solely responsible for content you share through private messaging or group boards. The Company reserves the right to act on reports of Terms violations, including by removing access to a conversation or board, suspending or terminating an account, or taking any other action described in these Terms, regardless of the encrypted nature of the communication.
10. Subscriptions, Payments, and Licenses
10.1 Free and Premium Tiers
- Company may offer a free (“freemium”) tier of the Services with limited features, and one or more paid subscription tiers that unlock additional or premium features (“Premium Features”). Company may change this access structure, the features included in any tier (including the free tier), or the tier structures, at any time.
10.2 Billing
- Paid subscriptions renew automatically for successive billing periods at the then-current price unless canceled prior to the renewal date, in accordance with the cancellation process made available in the Service or applicable app store.
- Company may change subscription pricing at any time; changes will apply prospectively and, where required by law, with advance notice to existing subscribers.
- Except where required by applicable law or expressly stated in a separate refund policy, all fees are non-refundable, including for partial subscription periods or unused Premium Features.
- Payments are processed by third-party payment processors or app store platforms. Company is not responsible for errors, delays, or failures caused by such third parties.
10.3 Limited License to Premium Features
- Subject to your compliance with these Terms and continued payment of applicable fees, Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use Premium Features for your personal, non-commercial use for so long as your subscription remains active. This license terminates automatically upon expiration, cancellation, or non-payment of your subscription, or termination of your account.
11. Intellectual Property
- The Services, including their software, algorithms (including the Matching Algorithm and any On-Device AI models provided by Company), user interface, trademarks, logos, and all content, is the proprietary property of Company and/or its licensors and is protected by intellectual property laws. Except for the limited licenses expressly granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise.
- If you submit feedback, suggestions, or ideas about the Service, you grant Company a perpetual, irrevocable, worldwide, fully transferable, royalty-free, fully paid-up license to use, modify, and incorporate such feedback into the Services without restriction or compensation to you.
12. Prohibited Conduct
In addition to the conduct restrictions described elsewhere in these Terms, you agree not to:
- Use the Services for any unlawful purpose or in violation of any applicable law or regulation;
- Infringe or misappropriate the intellectual property rights of the Company or any third party;
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying models, or algorithms of the Services, including any On-Device AI model or the Matching Algorithm;
- Scrape, harvest, or collect data from the Service, or circumvent any security, rate-limiting, or access-control measure;
- Impersonate any person or entity, or misrepresent your identity, age, or affiliation;
- Upload or transmit malware, spam, or other harmful or disruptive content or code;
- Disclose another user’s personal information without that user’s consent;
- Use the Service, including its peer matching or messaging features, for any purpose other than its intended use, including for commercial solicitation, recruitment, or data collection; or
- Make, develop, or otherwise create (or assist any third party to do the foregoing) any software or service that is the same or similar or otherwise competitive to, the Services.
13. Suspension and Termination
- The Company may suspend or terminate your access to the Service, or any portion of it (including any Partner Match, messaging, or Cohort feature), at any time, with or without cause or notice, and without liability to you, including for suspected violation of these Terms.
- You may terminate your account at any time through the settings available in the Service.
- Upon termination for any reason, all licenses granted to you under these Terms immediately terminate, and the Company has no obligation to provide continued access to the Service, program content, or any data associated with your account, except as required by applicable law or described in the Privacy Policy. No refunds will be provided upon termination except as required by law.
- Sections of these Terms that by their nature should survive termination (including, without limitation, Sections 2, 5.3, 6–19, and 21) will survive.
14. Disclaimers of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, INCLUDING ALL PROGRAM CONTENT, THIRD-PARTY CONTENT, ON-DEVICE AI FEATURES, MATCHING ALGORITHM, AND PARTNER MATCH FEATURES, ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
- The Company does not warrant that the Services will be uninterrupted, timely, secure, or error-free, that defects will be corrected, that the Services or its servers are free of harmful components, or that use of the Services will produce any particular result, including with respect to your recovery goals or technology use.
- Company does not warrant the accuracy, completeness, or reliability of any Third-Party Content, or the conduct, identity, or intentions of any other user, including any Partner Match.
15. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES, INCLUDING ANY CONDUCT OF ANOTHER USER OR PARTNER MATCH, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages or warranties, so some of the above limitations may not apply to you to the extent prohibited by applicable law.
16. Indemnification
You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, licensors, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with: (a) your access to or use of the Services; (b) your violation of these Terms; (c) your interaction with, or conduct toward, any other user, including any Partner Match; or (d) any content you submit, post, or transmit through the Services.
17. Not for Emergency or Crisis Use
THE SERVICES, INCLUDING ITS PARTNER MATCH AND MESSAGING FEATURES, IS NOT MONITORED IN REAL TIME BY MEDICAL OR MENTAL HEALTH PROFESSIONALS AND IS NOT A SUBSTITUTE FOR EMERGENCY SERVICES. IF YOU OR SOMEONE ELSE IS IN CRISIS OR DANGER, CALL 911 (OR YOUR LOCAL EMERGENCY NUMBER) OR CONTACT THE 988 SUICIDE & CRISIS LIFELINE (CALL OR TEXT 988 IN THE UNITED STATES) IMMEDIATELY. THE COMPANY SPECIFICALLY DISCLAIMS ANY RESPONSIBILITY FOR RELIANCE ON THE SERVICE IN AN EMERGENCY OR CRISIS SITUATION.
18. Governing Law
These Terms and any dispute arising out of or related to them or the Service will be governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles, except as otherwise provided by the arbitration rules referenced in Section 19.
19. Dispute Resolution; Binding Arbitration; Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
- Except for disputes that qualify for small claims court or that involve intellectual property rights of the Company, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding, individual arbitration administered by the American Arbitration Association under its applicable rules, rather than in court, except that either party may bring an individual action in small claims court.
- YOU AND THE COMPANY EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. Disputes will be arbitrated only on an individual basis and not consolidated with any other person’s claims.
- You may opt out of this arbitration agreement by sending written notice to the contact details set forth below within thirty (30) days of first accepting these Terms; opting out will not affect any other provision of these Terms.
- If any part of this arbitration provision is found unenforceable, the remainder will remain in force, except that if the class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) may proceed in court.
20. Changes to These Terms
The Company may modify these Terms at any time. If the Company makes material changes, it will use commercially reasonable efforts to provide notice through the Services, by email, or by other reasonable means prior to the changes taking effect. Your continued use of the Services after the effective date of any revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services.
21. Miscellaneous
- Entire Agreement. These Terms, together with the Privacy Policy, any EULA posted or provided in connection with an app store, and any other terms referenced herein, constitute the entire agreement between you and the Company regarding the Services and supersede all prior agreements.
- Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
- No Waiver. The Company’s failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
- Assignment. The Company may freely assign or transfer these Terms, in whole or in part, without restriction or notice. You may not assign or transfer these Terms, or any rights or obligations hereunder, without Company’s prior written consent, and any such attempted assignment shall be deemed void ab initio.
- Force Majeure. The Company will not be liable for any failure or delay in performance resulting from causes beyond its reasonable control.
- Electronic Communications. You consent to receive communications from the Company electronically, and agree that such communications satisfy any legal requirement that they be in writing.
- Export Control. You agree to comply with all applicable export and re-export control laws and regulations in connection with your use of the Services.
22. Contact Information
If you have questions about these Terms, please contact us at:
Camino Accountability LLC
785 N. Maple Rd., Apt. 2
Ann Arbor, MI 48103